CCC prides ourselves on making training and adoption simple. We believe in making technology work for people, not the other way around.
CCC uses a methodology that can easily be inserted within any Microsoft 365, G Suite, Cisco Webex or other technology initiative or transformation. There are three key phases/steps that will lead you to a successful user adoption.
We engage in an authoritative process that formalizes the end-to-end training needs, product scope, intended business scenarios to be realized, deliverables, training materials and training delivery methods. The formal process ensures that all inputs needed to ensure training expectations are met are gathered and formalized.
We focus on getting to know the users, understanding what their days look like and what they do, and creating the most comfortable and effective way to introduce a new technology stack and related processes.
Based on the formal training approach, the required training materials that will be used in the delivery of training are created, reviewed by key stakeholders for completeness, and base-lined to be used in the delivery of training.
Training materials vary per engagement, but typically come in the form of a video series, training decks, primers and quick reference guides. LMS Integration for interactive video content is also available.
Users are engaged in training sessions to learn about product features/functionality, and how to use either to meet the needs of organizational/departmental business scenarios. Users leave the training feeling confident and empowered to perform their duties with ease.
Let us know how we can help you on your adoption journey.